Secure Messaging
Comprehensive Role-Based Secure Messaging
The Halo Platform provides secure messaging plus many other powerful features, such as role-based messaging, and community linking to ensure the right message, gets to the right person, role or team – instantly.
Streamline Clinical Workflows and Communication with Halo’s Comprehensive Secure Messaging
The cost-effective Halo Clinical Collaboration Platform includes comprehensive secure messaging that not only ensures compliance with HIPAA regulations, but has many unique features that help clinicians streamline workflows and communication.
Making the Case for a Clinical Collaboration Platform.
Role-Based Messaging
A unique feature of the Halo Platform is native on-call scheduling functionality. It knows who is on-call in real time, which enables messages to be sent to the right person, role or team – instantly.
Role-based messaging streamlines workflows and communication, speeds critical/care team coordination, reduces nurses’ wasted time searching for the right physician on-call and minimizes physician interruptions.
Patient Coordinator
Patient health information/demographics can be attached to a secure message thread via an ADT feed from the EHR/EMR. This ensures the clinical staff collaborates with accurate patient context.
Secure Messaging Capabilities
Status
Each message is time and date-stamped and marked when it is “Sent,” “Delivered” and “Read.”
Priority
Mark message "urgent" and send to critical teams - customized sounds indicate immediate response needed.
Notifications
Automatic reminder notifications are sent to recipients for unopened messages after specified times.
Attachments
Attach high-resolution photos, videos, voice memos and documents.
Quick Notes
Select from pre-populated messages or create customized responses to facilitate quick replies.
Call-Back Button
A call-back button is located on each message screen to facilitate direct communication between providers.
Mute
Users can mute threads where message notifications have become a distraction.
Recall
Easily recall any message if sent in error.
Escalation
If a recipient does not receive a message within a set period of time, escalate to another user.
Blast
Allows admins to send messages to users across the entire organization, a facility, or area of service.
Groups
Users can create personal and ad-hoc groups. Administrators can set up distribution lists.
Flagging
Facilitates training for those who send too many, inappropriate, or unnecessary messages.
Reporting
Standard reporting is available that allows organizations to measure user adoption and utilization.
Batch Delete
Users can delete multiple messages at once versus each message individually.
Predictive Search
Quickly and easily find the right recipient.
Critical Results
Through EHR integration, radiology and lab reports can be automatically sent for instant delivery.
Collaboration Coverage
Gatekeeper - Assigns a proxy to screen messages and alerts when the intended recipient is unavailable while delivering care. Screened messages and alerts are available to the original recipient.
Off Duty with Emergency Override - Users can set the date and time they are “Off Duty.” Emergency Override allows the sender to send the message anyway in case of an emergency.
Auto-Forwarding to Individual, Team or Service with Sender Notification - Users can auto-forward messages to an individual, team or service for a specified period of time. The sender will be notified of the new recipient(s) before the text message is sent and will have the ability to choose not to send the text message to the new recipient(s).
Recipient Preview - Preview recipient status (i.e., off duty) during message composition. Available for an individual, Personal Group, Service, Clinical Team or Critical Team.
Contact Card - Provides visibility into individual's call back number and preferred instructions or preferences for collaboration.
Expand the Platform
Extend - Enables users to receive messages through non-smartphone modalities, i.e., wireless hand-held phone.
Page - Eliminates pagers and automated answering/call center services by transforming the page(s) into a Halo Secure Message.
Community Linking- An organization can have its instance of Halo linked with another healthcare organization that uses Halo to easily send secure messages and collaborate with colleagues on patient care. Linking enables all users (not just physicians) to look each other up and message each other.
NPI Database Link – Allows individuals to extend the Halo App to external providers who are participating in patient care. Users search the national NPI database in Halo to send an invite to download Halo and start collaborating.
Secure messaging is just one key area of functionality in the cost-effective, unified Halo Clinical Collaboration Platform developed by and for clinicians.