Halo Health Top Performer in KLAS Clinical Communications Report
Halo Health is rated as a top performer for supporting the greatest breadth of clinical communication workflows in the latest KLAS report on clinical communication platforms (KLAS report page 4). The Halo Clinical Collaboration Platform helps accelerate patient care by improving time-sensitive clinical workflows and communication. Powered by Amazon’s AWS Cloud, with redundant cloud-based backup, the HIPAA-compliant Halo Platform is highly scalable, secure, and reliable. Halo enables health systems to collaborate with affiliated and independent physician groups and other ambulatory organizations across their community.
KLAS, a trusted resource in the healthcare IT industry, produces industry research reports to help provider organizations understand and compare the capabilities between vendors. KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. (KLAS website)
About the KLAS Report on Clinical Communication Platforms
The KLAS Clinical Communication Platforms 2020—Advanced User Insights report profiles ten different clinical communication platforms and measures each vendor’s performance across a board range of criteria. “Clinical communication platforms continue to evolve, and the COVID-19 pandemic has put increased emphasis on communication workflows. To learn what is possible and what best practices lead to success, KLAS conducted interviews with healthcare organizations identified by their vendor partners as the most advanced in clinical communication; three to five advanced users were interviewed for each vendor. These organizations are seeing real outcomes, such as improved efficiency, security, and patient satisfaction.” (KLAS report page 4)
Founded in 1996, KLAS Research is a leading data and insights company providing the healthcare IT industry with accurate, honest, and impartial research on the software and services used by providers and payers worldwide. The scope of its research evolves in response to its market. Healthcare IT technology continues to grow increasingly sophisticated and relied upon for the provision of healthcare services. According to KLAS, it “…finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry.” (KLAS website)
According to KLAS, the “Clinical Communications Platforms 2020 – Advancer User Insights” report is intended for organizations that are looking to move from a secure communication approach to full clinical communication across their enterprise, with a willingness to devote significant organizational investment, governance, and development efforts in partnership with their vendor. (KLAS report page 3)
How KLAS Developed the Report on Clinical Communication Platforms
As part of its research process, KLAS secured a list of three to five customers identified as advanced users by each vendor – customers that have deployed an enterprise-wide clinical communication platform handling most of the clinical communications for the organization.
KLAS conducted interviews with each of these organizations to identify the workflows they have implemented using the clinical communication platform. Categories assessed included patient-centered care team communication, clinical support staff workflows, advanced nurse workflows, unified communications, enhanced clinical surveillance workflows, pre-admission/discharge/post-discharge workflows, post-acute care workflows, and patient communication in the acute and ambulatory settings.
KLAS On-site Customer Interviews
For each vendor measured in the report, the research firm also conducted an in-depth, on-site customer interview and produced a case study. KLAS collected the information shared in the case studies through interviews with organizational leaders, including CIOs, clinicians, and IT personnel. The organizations profiled are at the cutting edge of clinical communication and have often made significant contributions, in partnership with their vendor, to develop solution capabilities and drive outcomes. (KLAS report page 10)
“We are excited to see our customers share their positive experiences in the KLAS report,” explains Jose Barreau, CEO of Halo Health. “This supports our belief that unified mobile communication and workflows improve an organization’s ability to accelerate patient care,” adds Barreau.
For Halo’s case study, KLAS interviewed a customer with more than 28,000 Halo users, sharing 5,000 mobile devices across 18 hospitals and 700 non-acute sites. Specifically, this customer is described as a multihospital integrated delivery network (IDN) with many non–acute care facilities (both owned and non-owned) and is the primary healthcare provider for a large portion of the state in which they operate. One significant challenge the Halo customer described was not having a centralized location for all physicians and on-call scheduling information. After an initial testing period at the main campus, the organization took a “big-bang approach” to its implementation. It deployed the solution across all clinical areas in each of their 18 hospitals. (KLAS report page 41).
Halo’s Clinical Collaboration Platform
The Halo Platform is a mission-critical, mobile clinical collaboration platform for healthcare. Halo unifies all communication channels (messaging, voice calls, alerts, and results) and roles (providers, nurses, other clinical and non-clinical staff, and patients) in a single, HIPAA-compliant solution. The platform is available on personal and shared mobile devices (iOS and Android) and a web app, providing a scalable tool for role-based care coordination during pandemics like COVID-19, where face-to-face communication is more challenging than ever before.
Halo differentiates itself with cloud, clinical, and community benefits that enable customers to speed and scale their mobile clinical communication while achieving a strong ROI.
Powered by Amazon’s AWS, Halo is 100% cloud-based and uniquely designed for enterprise-wide deployments that require scale, security, and reliability. Several customers exceed 20,000 users across various clinical settings, such as health systems, physician practices, long-term care, other ambulatory facilities, emergency medical services, patients’ homes, and more.
This efficient cloud-based architecture enables customers to replace outdated technologies, experience faster and often remote deployment, and integrate quickly with newly acquired facilities and affiliated physician groups. The upfront and ongoing maintenance, cost, and time required are significantly lower than for solutions with on-premise servers, or those that require additional EHR licenses to access their mobile communication module.
The key to the Halo Platform’s effectiveness lies in its unique workflow management system. Native on-call scheduling functionality (or integration with your third-party scheduling solution) ensures information is instantly routed to the right person, role, or team. For example, a message is delivered to the cardiologist on call or the high-risk transfer team without the sender having to waste time determining who is covering those responsibilities.
Combined with integrations to the EHR, PBX, nurse call, and patient monitors, Halo’s workflow management system allows customers to streamline multiple time-sensitive workflows. These include patient admission/discharge/triage, critical lab alerts and results, code team activation, sepsis care, bed transfer, operating room message screening, patient encounter notifications, specialty consult notifications, and more to improve patient throughput and care.
The cloud-based Halo Platform enables health systems to collaborate with affiliated and independent physician groups and other ambulatory organizations across their community. With their own instance of Halo, practice administrators can control sharing privileges and what information can be shared, such as a physician’s on-call schedules. (KLAS report page 40)
How Halo Performed in the KLAS Report
Halo was rated as one of the top vendors supporting the greatest breadth of workflows for advanced users, most attributable to customer adoption of both inpatient and non-inpatient communication workflows. (KLAS report page 4) Notably, Halo is identified in the report as having a large customer base in inpatient and non-inpatient care settings and successfully rolling out advanced functionality to a broad customer base beyond advanced users in the report. (KLAS report page 4)
(KLAS report page 36)
Scheduling a Key Differentiator
Halo was validated by KLAS as one of the few vendors to include a physician on-call scheduling tool within its communication platform to “best provide technology for care-team identification & communication.” (KLAS report page 5) This native scheduling functionality enables Halo’s workflow management system to deliver time-sensitive, patient-centric information to the right person, role, or team in real-time—including affiliated community clinicians. In addition, the Halo Platform integrates with existing scheduling applications (KLAS report page 5), eliminating time nurses previously wasted tracking down physicians.
Organizations that leveraged a clinical communication platform with built-in on-call schedules and role-based communication “saw significant benefits from integrating on-call scheduling with the communication platform.” (KLAS page 16)
“In the past, it was difficult to figure out who was on call, but now it is very easy. Previously, the scheduling information was not always up to date, and sometimes it was in several places. With Halo, everything is right at the user’s fingertips.” —Organization C, Advanced User Case Study Halo Customer (KLAS report page 42)
Halo’s built-in scheduling functionality and role-based messaging provide real-time access to a wide variety of roles and even allow users to create COVID-19 specific roles.
Halo’s Cloud-Based Architecture and Scalability
Another Halo differentiator is the platform’s ability to scale quickly and easily due to its cloud-based architecture. In the KLAS report, Halo’s case study deployment was one of the largest validated at 28,000 users and 5,000 shared devices spanning 18 hospitals and 700 non-acute sites. (KLAS report page 41)
The platform is powered by Amazon’s AWS Cloud, with redundant cloud-based backup. Enabling Halo to be deployed in person or remotely, offering unlimited potential for growth. Its professional services team has proven the ability to implement complex, enterprise-wide health systems.
The importance of scalability in clinical communication and collaboration platforms cannot be overstated in today’s healthcare industry. Healthcare organizations benefit from the flexibility, cost advantages, and quick deployments Halo offers. Halo’s AWS cloud-based hosting ensures 100% reliability and redundancy, even when the EHR or on-premise servers are offline for regular maintenance and updates or unplanned downtime. Regardless of the mobile devices used or the EHR deployed, Halo’s platform scalability and service expertise help its customers standardize clinical communication and collaboration across their healthcare communities.
Halo’s Integration Capabilities
KLAS validated Halo’s advanced user customers as leveraging multiple Halo integrations with the EHR to support several communication workflows, including (KLAS report page 5):
- Message linked to EHR patient record to pull in basic patient information including medical record number (MRN), room, recent vitals, height & weight, etc.
- Communication platform embedded into EHR interface
- Emergency department physician communication for pre-admissions
- Care coordinator use of platform to coordinate patient care with referred caregivers
- Environmental services communication for quicker room turnaround times and patient flow
While Halo supports robust integrations with the EHR, its cloud-based architecture remains independent of the EHR to remain available for mission-critical communication during the EHR’s common planned and unplanned downtimes.
KLAS also validated several other integration-enabled communication workflows among Halo’s advanced user organizations, including (KLAS report pages 37-39):
- Routing/escalation of notifications (e.g., critical labs)
- Critical alerts for care team (e.g., code blue, STEMI alerts)
- Interface with patient monitors via middleware
- Telemetry interface via middleware
- Bed-exit alarms or notifications about patient fall risk
- Interface with patient call button via nurse call
- Interface with patient pillow speaker via nurse call
- Admissions desk communication workflows
- Nurse & physician notification/communication on discharge orders
- Transport communication to support more efficient transitions of care within the hospital
- Call center/transfer center communications
Provider Organizations Report Improved Outcomes
KLAS found that the interviewed provider organizations see real outcomes from clinical communication platforms, such as improved efficiency, security, and patient satisfaction (KLAS report page 4). The report includes the following examples of positive outcomes that Halo Health customers experienced:
- Easier/quicker to determine who is on-call and who to contact (KLAS report page 42)
- Faster patient turnover by decreasing discharge times (KLAS report page 43)
- Reduced noise in units (35% drop in overhead paging and direct calls) (KLAS report page 43)
- Elimination of pagers (KLAS report page 43) and other technology consolidation and cost savings
- Consolidation of nurse toolbelt (KLAS report page 43)
Halo is grateful to be included in KLAS’ Clinical Communication Platforms 2020 report and proud to be rated as a top vendor in the category. Halo was developed by clinicians for clinicians in 2010. Its mission was and continues to be providing the highest quality Clinical Collaboration Platform for healthcare.
Today Halo’s customer base includes organizations of all sizes, from small physician practices to some of the largest health systems in the country. Together they are solving some of the toughest clinical collaboration challenges. With the valuable input of its thousands of clinical users, Halo Health enables providers to accelerate patient care, increase clinician efficiency, and improve financial outcomes.
CTA: Visit www.halohealth.com to schedule a demo or call 855-362-4256. We will be happy to discuss the Halo Health review in the KLAS report on clinical communication platforms. View and download the full KLAS Report on Clinical Communication Platforms.