Halo Highlight: Jason Thurman
“Halo Highlight” is a series of interviews showcasing our unique and talented team members. This week, we sat down with Implementation Consultant Jason Thurman to learn more about his role, Halo’s company culture, and his potential upcoming podcast.
How did you discover Halo Health?
Before Halo, I was working at an organization that provided services like IT and workflow support to healthcare companies. I worked with customers to implement clinical systems and improve communication processes. One of the products I supported was Halo – I helped customers leverage it as part of their workflow and trained staff on its processes. I worked with the Halo platform for two or three years before joining the company about five months ago.
What aspect of your role do you enjoy the most?
There’s a lot of variety and no two days are the same. The environment is constantly changing, and you get exposed to a lot of different people. It’s very dynamic, which is great for me because I’m a classic extrovert! I work alongside my customers and every team and project is different. Some days, I’m listening to our customers’ pain points and helping them envision how our product can alleviate them. On other days, I’m leading presentations, classes, and various workshops. There are also times when I’m configuring technical settings to tailor the system to customer needs. I love getting to guide the customer through their challenges and functioning as part of their team. At the end of the day, I’m finding new ways to serve new personalities and new people.
What advice do you have for someone interested in this industry or your role in particular?
Always try to learn from other people. The healthcare industry is full of specialized knowledge, but that knowledge varies by role and organization. The title of “consultant” implies that you’re an expert, but you’re surrounded by people with expertise different from your own. My job is mostly listening and asking questions in order to really understand the customer’s situation and goals. We’re experts providing a solution, but we’re putting the customer’s needs at the forefront of that solution.
How would you describe the culture at Halo Health?
Culture defines the company and out of all of the places I’ve worked, Halo’s been my favorite. All of us have a niche, and my team understands each other’s strengths and weaknesses. I love that I’m able to focus on working with customers to solve problems and engage users, while my colleagues help me stay organized by tracking timelines and managing customer projects. We enjoy working with each other and supporting one another, and it doesn’t hurt that we use this great collaboration app called Halo to stay in touch! Working here is humbling and fun; I love it.
If you could go anywhere in the world, where would you go?
Two things. If I’m not traveling with my wife, I’d do a big golf trip to Ireland. It would be awesome to hang out with the locals in small towns and really experience the culture. If I want an even more meaningful trip, I’d go to Bhutan with my wife. It’s at the top of her bucket list.
What’s your go-to drink from the coffee machine?
Americano, hands down. I get two shots of espresso and top it off with a smooth finish of hot water.
If you started a podcast, what would you want to be its focus?
I’ve mulled over this idea recently. My wife and I would host a dinner night with another couple. We’d prepare meals and put recipes in the show notes so that listeners can recreate. And as we cook and eat, we’d discuss pop culture, music, sports, and the meal itself! With a little editing, we’d end up with 45 minutes of pure, punchy conversation each week.