- Many CCPs don’t work in tandem with the infrastructure behind them.
- Overseeing the vendor management between CCPs and your infrastructure uses unnecessary administrative hours and puts you at a security risk.
- It’s essential to identify what you need in a mobile collaboration strategy and the right technology partner to fill those needs.
Listening to an orchestra is an undeniably beautiful experience. The woodwinds, the strings, brass, all playing their solos then coming together for a crescendo; each section sounds exquisite because it is part of a cohesive whole. Imagine if every musician were playing from the same sheet music, but in separate rooms without clearly hearing one another. The result would be a concert that occasionally lined up but rarely sounded like it should.
Most clinical communication functions similarly to an orchestra playing from different rooms — working toward the same goal but not performing as well as possible. A mobile collaboration strategy can bring all of your clinical communication into harmony.
What is a mobile collaboration strategy?
A mobile collaboration strategy is a unified approach to clinical communication, intending to keep each technological system working in tandem and sharing accurate real-time information. Mission-critical mobile collaboration raises the bar even higher. A mobile collaboration strategy’s platform and infrastructure components must all be configured to work together to be truly effective.
Typically, a clinical communication system is run by separate vendors who attend to everything from collaboration solutions like secure messaging, voice calls, alert management, and on-call schedules to mobile device management services and software applications. While the infrastructure of these various branches of clinical communication is essential, having them overseen by different vendors leaves many medical practices vulnerable. For example, suppose an update needs to be made to your clinical communication software, but that change isn’t coordinated with your other systems. In that case, it can disrupt the vital functions of a hospital.
Many clinical collaboration platforms (CCP) can appear to be a well-oiled machine, but keep in mind they always require a robust infrastructure so they can function smoothly across every department. The physical infrastructure behind your CCP — like smart devices, mobile device management, and your network — needs to work in perfect step with your software and management services. Piecing these services together from various vendors requires constant oversight, while the option to have the entire mobile collaboration under one roof is an evident strategic strength.
Elements of an effective mobile collaboration strategy
Seeing the disparities between your infrastructure and CCP is half of the battle; the other half is finding the right solution to bridge the gap between them. One of the leading functions of your mobile collaboration strategy should be its simplicity. One example of this is separating shared smartphones into two tiers so that clinicians and medical staff can quickly access what they need. When your technical partner can offer solutions that simplify your specific communication structure instead of adding new barriers, that is a mark of an effective long-term strategy.
Continually assess the security functions of a new mobile collaboration strategy. When needed, your administrators must be able to instantly locate and wipe data from smart devices and push updates out to all users. Secure remote access to data is a vital feature for your mobile device management. Remote accessibility like this is only truly possible when every piece of your clinical collaboration is housed under a single cloud-based platform. Only with a cloud-based clinical communication platform can you ensure that your messaging, calls, alerts, and schedule management are protected behind a secure system. Every new crease where you have added on an additional vendor could be a security gap when they are not working together, however briefly.
Finally, an effective mobile collaboration strategy must be easy to implement and backed by quality assurance. You need to know that your clinical communication won’t interrupt your patient care and that it will not be disrupted when you need it most. Look for full kitting and lifecycle management services from your technology partner. Onboarding should be a streamlined process for all of the clinical and administrative staff. Your technology provider needs to offer you full quality assurance of hardware, mobile operating systems, patches, and software applications to ensure that your mission-critical mobile collaboration won’t be interrupted. This is especially important in ecosystems where clinicians can bring their own devices. You need to know that your clinical communication will be more accessible with your mobile collaboration strategy, not interrupted by it.
Your patient care depends on being able to share information seamlessly across your communication ecosystem. Keeping your CCP and infrastructure technology working together should be the primary goal of your mobile collaboration strategy. The Halo Health Platform is there to be your maestro, keeping all of your communication in perfect harmony.