- Healthcare organizations are facing mounting challenges, among them how to improve clinical communication
- Halo Health conducting a survey of more than 150 healthcare professionals to get their strategies for purchasing clinical communication solutions
- There are several purchase considerations – here are the top three
Healthcare organizations are facing a myriad of changes in how they operate – particularly due to the COVID-19 pandemic. Among these changes is trying to determine the best healthcare communication solutions for their organization.
Well, from mergers and acquisitions that require the ability to communicate across multiple facilities, to staff shortages, to increasingly complex and disparate communication solutions, clinicians need the ability to seamlessly collaborate and communicate in real time, across facilities.
But clinical leaders are quick to recognize that they need more than just HIPAA-compliant text messaging. They need robust and holistic clinical communication solutions that simplify their IT infrastructures and consolidate multiple, fragmented, and poorly integrated technologies.
But where to start?
Halo Health surveyed more than 150 healthcare professionals to be able to provide a comprehensive understanding of how healthcare organizations approach purchasing a healthcare communication solution.
Top Considerations for Healthcare Communication Solutions
According to survey respondents, the top 3 purchase considerations for clinical communication and collaboration solutions include:
- Ease of Use / Adoption
As technology continues more and more to be a backbone of care delivery, clinicians are left frustrated, juggling multiple solutions that work poorly together and have complicated interfaces. The biggest offender of this is the EHR.
Clinicians want healthcare communication solutions that are easy to use and fewer. They need to reduce their “belt of devices” that require too much maintenance and monitoring and distract from patient care.
- Low Cost / Maintenance
Healthcare leaders, particularly those managing IT, are focused on simplifying their technology footprint, consolidating systems, and maximizing ROI of any purchases.
When considering healthcare communication solutions, cloud-based offerings are increasing in popularity among IT leadership as they are easier to implement than traditional on-premise technology, and often require far less maintenance and fewer resources. They also tend to have high rates of adoption and utilization, and can scale across facilities, regardless of location.
In healthcare, communication literally saves lives. Clinicians cannot afford for their healthcare communication solutions to be unreliable.
This is also another perceived benefit of cloud-based solutions, as they can ensure continuous up time and strong performance.
Clinical communication and collaboration are essential for high-quality patient care. After the electronic medical record, comprehensive healthcare communication solutions are the next critical technology for adoption across healthcare organizations.