- In the U.S., the cost of clinical communication inefficiencies is high
- Certain Clinical Collaboration Platforms (CCPs) can deliver significant clinical and financial value to health systems
- CCPs deliver value in a wide variety of ways because they touch nearly all the critical workflows in a health system
Calculating a specific return on investment for a Clinical Collaboration Platform (CCP) can be tricky, yet most organizations find that a CCP pays for itself quickly because it touches nearly all the critical workflows in a health system.
Cost of the Status Quo
The cost of standing pat on clinical communication workflows is significant. The study Quantifying the Economic Impact of Communication Inefficiencies in U.S. Hospitals conservatively estimated that a 500-bed hospital wastes over $4 million annually on communication inefficiencies. These costs manifest in several ways, including:
- The cost of excessive hospital stays and readmissions resulting from inefficient coordination
- The cost of lost business due to throughput limitations and ineffective referral coordination
- The cost of security fines (i.e., HIPAA fines) and breaches from non-compliant communication
- The cost of maintaining outdated technologies (i.e., pagers) and disparate communication solutions (i.e., separate applications for text, voice, alerts, call scheduling, etc.)
More importantly, breakdowns in clinical communication create real human costs in degraded patient care and clinician fatigue, both of which impact the bottom line as well.
Differentiating Clinical Collaboration Platforms
As a solution, Clinical Collaboration Platforms have evolved over time. Not all are created equally. When thinking about the ROI of various CCP options, health systems should look for platforms that can:
- Unify secure messaging, voice calls, and important alert notifications in a single solution
- Unify all roles (providers, nurses, staff, & non-clinical) in a single solution
- Provide robust role and team-based messaging functionality, including automated integrations with on-call schedules and patient care teams, as well as manual self-assignment for real-time coverage changes
- Robust role and team-based messaging functionality significantly reduces the time to contact the correct clinicians and the incidence of interrupting the wrong clinicians
- Integrate with and complement the EHR, nurse call, and patient monitoring systems to mobilize critical alert notifications
- Scale to all facility types (acute and ambulatory) and new acquisitions, as well as affiliated community partners, to effectively coordinate patient care
The Value of Clinical Collaboration Platforms
Beyond HIPAA compliance, Clinical Collaboration Platforms that can deliver on these core components consistently return value to health systems in the form of:
- Reduced delays of care through faster sharing and action upon critical patient information
- Faster identification and response of the correct clinicians in key workflows (i.e., message the on-call cardiologist, activate the code stroke team, call the charge nurse, request a specialty consult or discharge order, etc.)
- Reduced interruptions to clinicians and greater satisfaction
- Improved coordination across roles (i.e., between providers and nurses), facility types, and affiliated organizations that must interact effectively for optimal patient care
- Reduced technical burden and maintenance for the IT staff
Learn more about assessing the ROI of CCPs in our new eBook: The Efficiency Imperative – Why Investment in a Clinical Collaboration Platform is Essential for High-Performing Health Systems.
The guide includes a case study on reducing door-to-needle times through activation of Code Stroke teams via a CCP.