- Electronic Health Records (EHRs) are an important investment for patient documentation but struggle with usability and over-use in real-time workflow situations
- Clinical Collaboration Platforms (CCPs) are purpose-built for real-time communication needs – accessing only the EHR information needed to keep patient care moving
- Health systems that have employed a strategy in pairing their EHR with purpose-built CCPs have realized significant gains in clinician satisfaction and clinical outcomes
Healthcare is facing an important dilemma. Electronic Health Records (EHRs) are the central technology investment for most health systems and the most trusted, comprehensive source of patient documentation and information for revenue cycle management.
However, poor usability of EHRs in day-to-day clinical workflows is a well-documented issue that contributes to workplace inefficiency and clinician burnout:
- According to a Journal of Medical Internet Research study, 75% of respondents reporting burnout symptoms said the EHR was a key contributor
- A Mayo Clinic study surveying 5,000 physicians showed that EHRs largely received an “F” rating compared to other common technologies, and “F” grades were strongly tied to high physician burnout scores
To complicate matters, many EHR vendors have extended their scope into adjacent categories while juggling immature solutions not designed for that purpose.
In KLAS’ Clinical Communications category, solutions from EHR vendors receive the lowest scores for “product has needed functionality.” Gartner analyst Barry Runyon also warns of the implications of using immature and poor-usability solutions from EHR megasuites in category extensions:
“Competitive differentiation will be more challenging to achieve as healthcare provider [IT] portfolios become homogenized. Innovation will suffer…with less competitive megasuite” offerings.
Hope on the Horizon
For all of these reasons and more, a different partnership is required – connecting the EHR with communication solutions. Although overuse of EHR systems have strained the efficiency of real-time collaboration – solutions exist to give clinicians the information they need to keep patient care moving.
Clinical Collaboration Platforms (CCPs) are designed exactly for that purpose – to unify communication across the organization, integrating with the EHR to make its data actionable, and complementing the gaps where the EHR falls short on critical real-time collaboration.
Clinical Collaboration Platforms allow teams to act on patient information by:
- Uniting all departments and roles on the same platform, whether they are an EHR user or not
- Facilitating role-based communication, so teams can consult the right person, no matter who’s on call, and avoid disrupting the wrong person
- Uniting all information and communication necessary for real-time care on one platform, including EHR alerts, secure text messages, VoIP calls, nurse calls, and critical team activations
- Reducing the potential of interruption fatigue with role-based routing and configurable alert sounds based on urgency
- Streamlining time-sensitive clinical workflows, ranging from admission, transfer, discharge, and consult to activation of life-saving critical teams such as Code Stroke, Code STEMI, and Code Blue
- Extending collaboration beyond the four walls of the hospital to owned and affiliated provider groups, emergency services, post-acute care, and home-based care
The Most Essential Partnership
The EHR is here to stay, and the value and actionability of its information can be significantly amplified by partnering it with a purpose-built Clinical Collaboration Platform.
Leading health systems that have invested in a purpose-built CCP solution have realized significant gains in clinician satisfaction and clinical outcomes. For example, through its use of the Halo Clinical Collaboration Platform, a large, southeastern health system saw a:
- 57% reduction in steps required for Code Stroke activation
- 14% reduction in door-to-needle times
- 5% reduction in door in-and-out times
- 4% reduction in door-to-CT times
Learn more about how CCPs can elevate the value of your EHR in our new eBook: The Most Essential Clinical Technology Partnership – The Power of Electronic Health Records and Clinical Collaboration Platforms.