- Efficient communication and collaboration in long-term care directly impacts the outcomes of residents
- There are key opportunities to improve communication and collaboration amongst care teams
Collaboration through efficient communication and role identity directly impacts the health outcomes of long-term care residents. An easy and accessible communication process makes all the difference.
When a team works collaboratively, residents will notice improvement in facility dynamics and feel confident in their care. All of this can lead to better health and mindset outcomes for the resident.
Long-term care residents present a unique variety of concerns and ailments from other healthcare facilities. The entire staff needs to know the resident’s individual needs and preferences and work together to serve best and treat them. Collaboration leads to teamwork which will get the job done.
Without teamwork, residents suffer. When team members learn how to work together through processes and optimized communication systems, there is less stress, fewer mistakes, and better safety and care of residents.
The team’s roles are critical to understanding expectations and where who needs to collaborate closely with whom. Communication is key to teamwork, and communication systems allow quick questions and notifications to go to the correct staff members.
Not only is open communication more straightforward, but it can also promote honesty, and team members have a safe space to ask questions or present concerns. This teamwork and communication leads to better care. Studies show without collaborative relationships between staff (especially nursing), the entire dynamic suffers. This can trickle down to the resident in the form of confusion and discouragement.
Quick Response in Emergency
Collaboration helps protocol run smoothly. Once staff understand roles and have a fast and easy way to collaborate with other team members, emergencies feel less stressful and under control.
Emergencies may be a resident fall, acute health concerns, a weather disaster, or pandemic. Each of these emergencies requires decisive and collaborative action from staff.
Using optimal communication allows the right people within facilities are notified and can communicate quickly. All of this makes for faster, better care and improved outcomes for residents.
Allows For Better Person-Centered Care
Collaboration allows for the effective practice of person-centered care and enables the resident to heal instead of holding the burden of a broken staff environment.
Unfortunately, when team members work in silos, the resident is left to put the pieces together. Residents who don’t clearly understand their treatment plan and are left to communicate with several people separately can feel confused, frustrated, and defeated.
With team collaboration, the burden is taken off the resident. Through collaborative systems, team members quickly speak to each other, notify of changes, and are all on the same page for a residents’ treatment plan.
Moreover, a collaborative environment leads to better execution of person-centered care by knowing roles and keeping other staff accountable and in the know. The more the team can understand a resident regarding their preferred language, preferred wake and sleep times, select meals, etc., the better.
Collaborative Staff Promotes Better Care
Residents within the walls of a facility are experiencing various feelings during their stay. From confusion, to anger, to stress or even optimism, staff has the opportunity to help or hurt this resident’s outlook. By fostering collaboration through communicative devices and processes, teams work efficiently together and better serve the resident, leading to better outcomes.