Improving Healthcare Communication: Where to Start

Key Learnings:

  • Improving healthcare communication is complex 
  • There are key questions and considerations before you begin 
  • Download our eBook to learn key strategies to improve healthcare communication 

Improving healthcare communication and collaboration can seem like a daunting task. Yet, for many healthcare leaders, the initial questions are the same: 

  • Where do I start? 
  • Who should be involved? 
  • What should I consider?  
  • Can we use existing resources, or will this require another partnership?  
  • How can we best set our organization on a path for success?

Our clinical collaboration platform was designed by clinicians and continues to be informed by clinician requirements. This expertise, combined with countless deployments of our platform, has allowed us to gain the insight to answer these most common questions and more. 

We’ll begin with the first question… 

Where to start to improve healthcare communication

The first step in improving healthcare communication is understanding exactly how your organization is currently failing to communicate. To assess this, begin with the following considerations:  

  1. Metrics. How do you define effective clinical communication? What quality metrics are your organization focused on improving? What baseline measurements of your existing communication can be benchmarked  as you iterate processes?
  2. Current state solution. What are the strengths of your existing clinical communication and collaboration solution? And, conversely, how is your clinical communication and collaboration solution failing its users?  Evaluate all key workflows: workflows around nursing communication, provider communication, interdisciplinary care continuity, patient results, and critical team activation.
  3. Current state infrastructure. What does your clinical communication technology infrastructure currently look like? How many systems or modalities do you currently have in use – pagers, soft phones, on-call scheduling systems, electronic medical records? Are they centralized or de-centralizedHave you deployed individual devices, shared devices, or both?? How well do the systems in use communicate with each other? How successfully does each tool support its intended stakeholders? Are care providers using the same or differing tools? 
  4. Alignment. Do you have organizational buy-in of the need to improve clinical workflows and communication to make meaningful change? Does your organization recognize the need to improve communication of all its care providers? Do you have representatives from all key stakeholders involved in building your improvement strategy? Assembling an interdisciplinary team is essential to your success.  

Next steps to improve healthcare communication

With an assessment and interdisciplinary team assembled, you should be able to pinpoint areas of healthcare communication improvement. From there, you’re prepared to take on the next steps – determining what your organization needs and then what kind of communication tool or partner can provide it.  

Too often organizations deploy tools without knowing if the tool is designed to address their specific needs. This leads to band-aid solutionsunderperforming partnerships, and having to start the process all over again.  

When evaluating a communication partner, there are key questions to ask to ensure you can meet your organizational objectives. Questions such as: 

  1. Does the product unify our key communication and collaboration needs
  2. What existing technology could the product replace or consolidate?  
  3. Does the product enable role and team-based communication? 
  4. Does the product integrate with our other, must-be-retained clinical applications? 
  5. Is the product designed for all clinical roles and departments? 

Just to name a few

Our mission at Halo health is to help healthcare organizations improve healthcare communication and collaboration to save lives, and it is in alignment with this mission that we have created our guide to beginning a clinical communication improvement project.   

This eBook includes information like the above – key lessons we have learned since our founding more than 10 years ago. It will make the process of building your strategy more manageable and help you identify the partner best suited to support your organization’s goals.  

No matter your goal or communication partner – we wish you success.  

Learn how to improve clinical communication.

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