- KLAS data supports that Clinical Communication Platforms (CCPs) improve health system outcomes, including clinical collaboration efficiency and clinician satisfaction
- Halo Health rated the highest CCP for overall KLAS score and key outcome metrics
- 100% of interviewed Halo Health customers are confident or highly confident in Halo Health’s “ability to achieve desired outcomes”
It’s that time of year again – today KLAS released their annual report on the Clinical Communication Platform (CCP) category. The theme of the 2021 report is outcomes. Beyond their usual provider interviews, KLAS collected supplemental evaluations to understand the outcomes achieved by health systems using Clinical Communication Platforms and which vendors best drive those outcomes.
A Strong Vote for Clinical Communication Platforms (CCPs)
The title of this year’s report is “Clinical Communication Platforms – Improved Efficiency Leading to Concrete Outcomes.” As the title suggests, KLAS found overwhelming support that CCPs deliver a wide range of valuable outcomes. When asked to identify the top three outcomes achieved by leveraging a CCP, the most common response from health system leaders was “improved clinician collaboration.”
In addition, KLAS examined data from their Arch Collaborative initiative, covering hundreds of healthcare organizations and over 200,000 providers, to reveal that, “providers who do not use a clinical communication solution report more overall EHR dissatisfaction than providers who do use a communication platform” (about 20 points lower on their -100 to +100 Net EHR Experience Score).
This data finding supports what CCP vendors have always understood at an anecdotal level:
- Clinical Communication Platforms help improve clinician satisfaction.
- Clinical Communication Platforms have a distinct, valuable role that runs parallel to and supports the documentation role of the EHR. And that distinct role of the CCP is to improve the efficiency of clinical collaboration for real-time decision-making in patient care.
Halo Health Leads the Way
KLAS also looked at which CCP vendors were most effective in driving outcomes. Halo Health is honored to receive the highest category scores from our customers across a variety of metrics for the Halo Clinical Collaboration Platform, including:
- Highest overall KLAS score at 92.0, which summarizes KLAS’ measurements across the dimensions of Product, Value, Operations, Relationship, Culture, and Loyalty (n = 27 distinct organizations)
- Highest outcome score of “drives timely, efficient communication workflows” at 8.4 out of 9.0 (n = 15 distinct organizations)
- 100% of customers “confident or highly confident in vendor’s ability to achieve desired outcomes” (n = 15 distinct organizations)
Select Halo Health customer quotes from the report:
“Halo was built from the ground up with schedules baked into the secure texting. It is much easier to use the system from a scheduling point of view. If somebody is on call and needs to switch a shift from a 12-hour shift to a 10-hour shift, that person can get somebody to cover the 2 hours in advance. Using Halo feels like using a well-designed Apple device. Halo is intuitive and easy to use.”
“We have increased safety because of the system. It is a phone book in our pockets. We know how to reach out to someone at any time of day. Everything is right there because of Halo.”
“We are leveraging the [Halo] system so that we can get ahold of the stroke team members faster and give them information so that by the time the patient arrives, the team members already have the patient’s information pulled up.”
Halo Health’s recognition follows honors in last year’s KLAS CCP report, the most recent Best in KLAS report, and G2 grid reports from the past 3 quarters; as well as the recent news that Halo Health will be joining symplr and its industry-leading suite of healthcare operations solutions to accelerate growth across the healthcare market.