- Implementing a new Clinical Collaboration Platform (CCP) may seem challenging given the complexities of healthcare
- Following proven best practices can ensure a successful CCP implementation
- Learn more about the 5 Keys to Implementing a Clinical Collaboration Platform
The ability to change, adapt, and evolve better than your peers is a sustainable competitive advantage. Yet change can be hard.
Nowhere is this more evident than in healthcare, which has additional “change” hurdles not as prevalent in other industries:
- Regulatory and safety concerns
- Complex, multi-disciplinary organizations
- Aging technological infrastructures
- Evidence-based scrutiny
- Staff burnout and fatigue
Clinical Collaboration Platforms
So, it comes as no surprise that implementing a new Clinical Collaboration Platform (CCP) may seem like a daunting challenge for healthcare organizations. A CCP is a solution that combines secure messaging, voice, video, and alerts into a single platform to streamline clinical communication workflows.
As the unified backbone of clinical communication, CCPs touch nearly every person in the enterprise. And implementing a new CCP forces day-to-day staff to adapt their communication habits.
Meeting the Challenge
Implemented properly, CCPs can transform the way healthcare organizations operate, accelerating patient care and enhancing clinician satisfaction. The key to successfully implementing a CCP is substantial upfront preparation. As the old saying goes, “proper prior planning prevents poor performance.”
In that spirit, the following best practice learnings are provided to drive success in implementing new Clinical Collaboration Platforms:
- Assemble a diverse cross-functional team to lead the effort.
An essential requirement at the start is to ensure that the project team includes a diverse mix of clinical leaders to guide the initiative. While IT no doubt plays an essential role in the initiative’s success, clinical leaders such as CMIOs, CMOs, CNOs, and related roles best understand the pain points of current state communication workflows and what future state the new CCP needs to deliver.
- Define a broad user scope to drive adoption.
Health systems are interdisciplinary ecosystems. Multiple roles and specialties must interact continuously to deliver great patient care. Nurses cannot collaborate effectively if their providers are not on the same platform. Pulmonologists cannot collaborate effectively if their respiratory therapists are not on the same platform. Broad coverage optimizes efficiency and adoption.
- Leverage dedicated project managers and PM frameworks.
It is important to have a dedicated project manager on both the provider and vendor side to lead the day-to-day flow of the project and to drive initiative success. Dedicated PMs and their frameworks are designed to manage the complexities of a system-wide change management initiative such as implementing a new CCP.
- Balance technical and clinical considerations in project discovery and planning.
Implementing a CCP requires attention to both technical and clinical components impacting the solution. On the technical side, organizations should consider an upfront network audit to evaluate the preparedness of their infrastructure. On the clinical side, PMs should spend ample time “on the floor” understanding the key pain points in communication workflows.
- Communicate with users ongoing and in multiple mediums.
Users of a CCP need a variety of opportunities to learn about the benefits and functionality of the product. Best practices include building a dedicated communication plan, a high-visibility intranet site, and a program of “champion” users to assist with in-person training and “at the elbow” support.