COVID-19 is Exacerbating Challenges in Clinical Communication

Key Learnings

  • COVID-19 is magnifying the challenges in clinical communication
  • Clinical collaboration platforms offer needed functionality for streamlining communication
  • Halo’s recent webinar provides more information regarding how CCP’s can help improve clinical communication and collaboration

The national health emergency caused by COVID-19 is magnifying the inherent challenges clinical communication. Healthcare providers across the country are working diligently to meet increased needs for high-level patient care across their respective communities. Nurses and clinicians must communicate and collaborate in real-time to provide consults, assess bed availability, share test results, and more. Now more than ever, no one has time to waste.

But efficient and effective clinical collaboration was a challenge prior to this global pandemic. In fact, it’s one of the most common causes of care delays and adverse care events. COVID-19 is magnifying a problem already in need of an immediate fix.
Real-time communication between clinicians, specialists, hospitals, and post-acute providers is essential to an organization’s success. So where do we begin?

The role of technology to create continuity of care

Technological advances are making a huge difference in trying to bridge the communication gap between clinicians. As Lisa Hancher, RN, BSN, writes for Becker’s Hospital Review, web-based care coordination technology tools “…help healthcare organizations coordinate care for high-risk patients across the care continuum,” and these tools “…support electronic collaborative communication between the nurse care coordinator and the patient’s primary provider at the point of care, regardless of the electronic health record (EHR) or location.”

Additionally, according to Hancher, such tools can enable organizations to move to value-based care, manage total population health, ensure the appropriateness of care across all care settings, and achieve high-quality outcomes.
And yet, while several tools exist to try and solve this problem, one resource is proving to be supreme – role-based Clinical Collaboration Platforms (CCP).

Role-based communication: The game-changer

Role-based communication is a game-changer in healthcare collaboration, enabling organizations to standardize roles across their enterprise and streamline communication. When time is of the essence, care providers can’t be searching through directories for who to contact. They can’t be dependent on unreliable modes of communication.

With a role-based clinical collaboration platform, care providers can reach who they need, when they need them, by simply knowing what role they need to collaborate with. For example, send a secure message to “cardiologist on-call” and your urgent, potentially life-saving message will be received by the right person – instantly.
As COVID-19 changes the entire healthcare landscape, the need for role-based and team-based communication has never been more apparent. 

Learn more about solving this challenge and the value of clinical collaboration platforms by watching our recent webinar: “How to Solve the Clinical Communication Breakdown.”
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