- COVID-19 has challenged healthcare organizations to improve clinical communication
- A large health system located in the Southeastern United States sought to consolidate technology and improve collaboration
- By selecting the right partner, the health system was able to realize real results
COVID-19 has challenged healthcare organizations both clinically and financially. For many healthcare organizations, continuing efficient care delivery while saving resources will be both a challenge and a necessity for future business success.
One large health system in the Southeast United States knows this challenge all too well.
In review of its current state IT infrastructure, the system with 18 hospitals and 700 non-acute facilities realized there was tremendous opportunity to improve clinical communication.
The health system was utilizing five different communication modalities, bloating its information technology budget and decreasing the efficacy and efficiency of its care delivery.
To address this, the system sought to consolidate technology, breakdown silos to clinical communication, and improve key clinical workflows.
Finding the Right Solution to Improve Clinical Communication
Determining the right partner and solution to improve clinical communication can be a daunting task.
For this health system, it knew the right solution would need to reduce costs by eliminating some of their existing communication modalities, such as pagers. The right solution would also be clinician agnostic – every clinician utilizing the same platform – to bridge the communication gap between clinical teams.
This meant standardizing workflows across the health system including admission, transfer, discharge and critical care team activation – any delay in critical care, especially during the pandemic, would put lives at risk.
Additionally, finding the right devices for nurses to use to leverage the full CCP including integrated voice calling, nurse call alerts, and patient movement notifications. This allowed a single application to house messaging to roles, calls between clinicians and patient communications.
The health system chose a clinical collaboration platform (CCP) to be its communication tool.
The CCP unified clinical communication across the system, with all clinicians utilizing the same platform. This allowed the system to reduce its IT footprint and eliminate outdated technologies that hindered clinical collaboration.
The system also utilized the CCP to drastically improve clinical workflows, particularly stroke team activations.
Just how successful was the partnership in improving clinical communication? The full case study explains the ROI realized in detail.