- HIPAA-compliant communication is vital for healthcare organizations
- Accredited Home Care utilized the Halo Clinical Collaboration platform to ensure HIPAA-compliant communication but also increase the quality and efficiency of its care team collaboration
In an increasingly mobile healthcare environment, where bring-your-own-device (BYOD) policies have become common and data is often shared between providers, HIPAA-compliant communication is a top concern for organizations such as Accredited Home Care.
The organization mainly operates remotely and provides care for the elderly as well as special needs patients. Because caregiving for this diverse population on a mobile basis requires frequent communication, Danrochelle Yumul, assistant to the Chief Operating Officer of Accredited Nursing, saw the opportunity to improve communication between its nurses, physical and occupational therapists, and other caregivers.
Technology to Enable HIPAA-Compliant Communication
Accredited Home Care was relying on an email platform for communication, but its caregivers desired the flexibility and ease of text messaging. The HIPAA committee of Accredited Home Care was eager to upgrade HIPAA-compliant communication technology.
Yumul supported the Chief Operating Officer in conducting research on HIPAA-compliant communication solutions, where caregivers would be empowered with encrypted, secure messaging, but also on-call scheduling to ensure collaboration between care team members was effective and efficient.
After comparing solutions, Accredited Home Care partnered chose to utilize the Halo Clinical Collaboration Platform.™ The cloud-based, HIPAA-compliant communication platform unified all clinical communication and made care coordination simple.
Additionally, Accredited Home Care is affiliated with Cedars-Sinai Medical Center for acute care. Yumul reports that workflows between the two organizations have greatly improved. Prior to utilizing the Halo Health platform, home health liaisons at Cedars-Sinai would have to call clinicians and wait for responses, not knowing whether messages were received. Now, any referrals or other tasks that need to be performed can be done simply and securely on the Halo Clinical Collaboration Platform, and all messages indicate whether they have been received or read – increasing efficiency and reducing delays in care.
The ease of communication was felt quickly, as Yumul said response times became “so much faster” due to the ease of use of the platform. Care givers, regardless of location, could collaborate with other team members quickly and securely, sending both text and image messages.
Just how successful was the partnership in improving outcomes and providing return on investment? The full case study explains the ROI realized in detail.