- Health systems need to unify clinical communication but also build an IT infrastructure for future growth and innovation
- Asante utilized the Halo Clinical Collaboration platform to unify clinical communication, scale collaboration across the network of care, and improve outcomes
Today, many health systems are not only looking to unify clinical communication but build technology infrastructures that provide a solid foundation for future innovation and growth. Asante is no exception.
The health system identified scalable clinical communication and collaboration as a key opportunity for the system’s continued growth, after the Chief Information Officer and Information Technology team saw weaknesses with solutions previously utilized.
The team knew its clinical stakeholders need effective ways of improving efficiency across the system, and that the system’s technology was a key part of that process.
It was time to target areas for improvement and identify the solutions to help achieve their organizational objectives.
Technology Breakdowns and the Need to Unify Clinical Communication
With its existing clinical communication solution, clinicians at Asante could only see messages from other care team members when they were at desktop computers. As clinicians are constantly on the go, this lack of real-time access to time-sensitive information led to delays in care, in addition to clinician frustration.
The system also relied heavily on pagers for communication, yet not all nurses or clinical staff had pagers, so gaps in clinical communication were a recurring challenge. The system knew it needed to unify clinical communication.
Additionally, clinicians who needed to contact or consult with other care team members had to look up names and phone numbers manually. Not only was this process inefficient, but there were also often inaccuracies that put clinical care, particularly urgent patient care, at-risk.
For example, if Asante needed to contact and mobilize an entire critical care team rapidly, current processes were ineffective and unsustainable. Communication was also severely restricted with Asante’s affiliated ambulatory organizations.
The health system needed a platform that would unify clinical communication, expedite collaboration, and scale clinical care.
Through its use of the Halo Clinical Collaboration Platform, Asante was able to unify clinical communication and:
- Expand clinical collaboration across the system and its affiliated network
- Replace outdated technology to improve workflow efficiency
- Quicken response times of critical care teams
- Increase clinician satisfaction
- Build a technological foundation for future growth and innovation
Just how successful was the partnership in improving outcomes and providing return on investment? The full case study explains the ROI realized in detail.