- A clinical collaboration platform with native on-call scheduling functionality enables clinicians to collaborate more efficiently
- Both clinical and organizational outcomes can be improved by enhancing efficiency to reduce delays in care
Ease of communication between physicians and care teams can be life-saving in a healthcare setting. Without an intuitive clinical collaboration solution, physician mobilization can be delayed – which results in delayed care. To contact the right physician at the right time without an intuitive on-call scheduling solution, a healthcare provider may have to funnel their message through an operator, or office coordinator.
For leaders in healthcare, it’s crucial to enable seamless communication for the best financial and clinical outcomes – and this is most effectively done when on-call scheduling functionality is built natively into a clinical collaboration platform. Let’s go back to basics and understand why.
What is on-call scheduling in healthcare?
On-call scheduling is a dynamic approach to clinical communication that aggregates the schedules of all physicians in a healthcare system, to allow for more efficient communication. On-call scheduling enables physicians to discover their point of contact for any expertise needed in order to deliver critical care quickly. When built natively into a clinical collaboration platform, on-call scheduling seamlessly streamlines a healthcare system’s communication and collaboration.
As health systems continue to expect more from their vendors, platforms continue to evolve to meet those standards. Expanding communication capabilities will reduce informational silos, and allow for the more accurate exchange of patient information between clinical roles.
Advantages of on-call scheduling functionality combined with a clinical collaboration platform
The advantages of having a clinical collaboration platform that has natively built on-call scheduling functionality are vast. For one, it reduces the number of vendors a healthcare organization needs to effectively empower care teams. Consolidating technology is more cost-effective than outsourcing to multiple vendors, and it leads to less clinician burnout. Secondly, it fosters improved clinical care. Here’s how:
- Enables Role-Based Communication – Allows care team members to easily reach any clinician on-call efficiently and accurately, without having to know who’s on call. Simply searching “neurosurgeon on-call,” for example will put them in contact with the available neurosurgeon.
- Flexible User Interface – With on-call scheduling functionality built into the clinical collaboration platform, clinicians have a streamlined interface which reduces frustration and burnout.
- Mobile & Web Accessibility & Control – Healthcare professionals can access the on-call scheduling system from their mobile devices, or a stationary browser.
- Clinician Workflow Adaptability – For healthcare providers that collaborate with multiple services, on-call scheduling built into a clinical collaboration platform allows for customized workflows that meet the organization’s unique needs.
- Real-Time Status Control – From any device, users can add or remove themselves from services and on-call status in real-time.
- EHR Integration – When collaborating with other healthcare professionals, a clinician can instantly and securely transfer patient records to their colleagues and create a plan of action.
Having these capabilities in one platform benefits clinicians and healthcare leaders greatly. Having one centralized tool for an entire organization’s collaboration needs prevents splintered communication channels and siloed information.
How can on-call scheduling improve outcomes?
Whether it be an acute, ambulatory, or long-term care facility, on-call scheduling and team collaboration will greatly improve patient outcomes and care efficiency. Simply put, on-call scheduling is vital for effective clinical collaboration.
Take, for example, Asante – a large healthcare network in Southeast Oregon with three hospitals, 21 non-acute facilities, and over 6,000 employees. Asante was operating off of an outdated scheduling system that delayed their workflows and affected financial and clinical outcomes. Now, equipped with a greater on-call scheduling technology, their approach to clinical collaboration has never been better. Each patient is granted the focused and informed care of the most applicable healthcare professional the network has to offer.
Additionally, from a clinician benefit perspective, JAMA Network reported “forty percent of hospital nurses have burnout levels that exceed the norms for health care workers.” As technology advances to mitigate burnout, and reduce the number of administrative tasks, nursing staff will be empowered to shift more of their focus toward the patient.
After the COVID-19 pandemic put monumental stress on our healthcare infrastructure, increasing efficiency is key – and to do that, health systems require facility-wide collaboration.
On-call scheduling is an important part of a clinical collaboration platform, and can directly help save lives. The HIPAA Journal reported on a study from the Joint Commission that found “80% of serious medical errors were the result of miscommunication between caregivers during patient handovers.” A clinical collaboration platform with natively built on-call scheduling functionality enables healthcare providers to communicate thoroughly, at a time when the stakes couldn’t be higher.