- Healthcare leaders are challenged to improve care while reducing inefficiency
- Barriers to clinical communication and collaboration put care delivery at risk
- Asante found utilizing a clinical collaboration platform was key to improving key barriers to their IT and clinical challenges
As healthcare organizations continue to focus on improving quality of care while reducing inefficiencies, health leaders are taking a hard look at their IT infrastructures – specifically, their clinical communication and collaboration technology.
The COVID-19 pandemic shed light on barriers to efficient clinical communication – barriers that existed prior to such high-intensity environments – that put patients at risk.
And, as leaders acknowledge the clinical outcomes these gaps in communication can impact, they are also quick to recognize communication technology plays a key role in improving care delivery.
Take, for example, the recent story of Asante Health System.
Optimizing Clinical Communication Technology at Asante Health System
As described by Bill Siwicki of Healthcare IT News, Asante was looking to improve its clinical collaboration and communication technology in a variety of ways:
- Outdated communication modalities such as pagers needed to be eliminated
- Communication needed to remain HIPAA-compliant
- All clinical staff members needed to be able to collaborate seamlessly
- Collaboration needed to occur across large groups of clinicians, in an efficient manner, and across Asante facilities and community providers
Without achieving these goals, Dr. Lee David Milligan, Senior Vice President and CIO of Asante, knew barriers to patient care would simply continue.
“Some of the care pathways require immediate actions from ancillary departments; previously, reaching these support teams by phone or pager was outdated and created potential barriers.”
Dr. Milligan was eager to engage a partner that could empower clinical staff and clinicians with communication technology that would facilitate efficient collaboration and yield results.
Clinical Collaboration and Communication Technology Yields Strong Results
Asante chose to partner with Halo Health, utilizing the Halo Clinical Collaboration Platform, across its health system, and Dr. Milligan praised the platform’s ability to provide results promised:
“Halo provides Asante the ability to send real-time unified communication to all staff, including nonclinical and community partners, to address the needs of the patient,” Dr. Milligan said.
“Clinicians now can message each other instantly to get answers to questions or to have a quick consult regarding a patient…Halo has allowed for a streamlined way to communicate with providers directly without having to spend many minutes on hold with answering services or providers’ offices.”
Additionally, Dr. Milligan spoke to the platform’s ability to optimize clinical workflows by integrating with existing on-call scheduling software. This integration enabled care teams to eliminate tedious, manual, and inefficient processes that delay patient care.
And, of critical importance, the clinical collaboration and communication technology optimized Asante’s ability to respond to urgent care matters. For example, Asante achieved STEMI accreditation by using the platform (the system was previously unable to achieve this requirement), and Asante has seen improvements in response times that can mean the difference between life or death or extreme disability for patients.
As Dr. Milligan described, the clinical communication technology also allowed for the creation of incident command teams and provides the ability to send mass alerts to everyone across the system/ These features were widely utilized during the pandemic and during the Southern Oregon wildfires.
“At a time where the network infrastructure was down, Asante was still able to coordinate and mobilize emergency responses,” Milligan said.
The Halo Health platform helped Asante achieve streamlined care delivery and a simplified clinical communication technology infrastructure. Additionally, Asante was able to recognize the power of a platform that could connect clinicians and communities.
Healthcare as an industry has too much at stake to be reliant on outdated technology.
The right clinical collaboration and communication technology can streamline workflows and improve patient, operational, and financial outcomes.